Covid19 Hotel Pocillos Playa, Puerto del Carmen

Official website


Following the recommendations of the WHO, the guidelines of the Government of Spain and the Institute of Tourist Quality, we have developed, in cooperation with our collaborators, safety measures against COVID-19 so that you can enjoy your vacation with complete peace of mind in Hotel Pocillos Playa.

To make easy your holidays we have made our booking conditions more flexible through our website. If you need to change or cancel your reservation until December 31, 2021, please send an email to and we will get in touch to make the changes you require at no cost. We understand the situation and we want your reservation with us not to be a cause for concern but an enjoyment.

As soon as we have the opportunity to receive you at Hotel Pocillos Playa, you will be able to verify that our COVID-19 safety measures will provide you with a safe environment to enjoy your holidays with your loved ones.

Our measures covers all the operational areas of the hotel and will be adapted to current regulations at all times. All our employees have received training to adapt to the new environment, prioritizing the safety of our clients.

Safety distance, protective screens, contactless temperature taking, online check-in, disinfection of access cards to the room, gel dispensers, disinfection every shift ... are some of the measures that we have implemented to guarantee a hygienically safe environment.

To ensure that your room is perfectly sanitized, we have introduced in our measures, thorough cleaning with proven virucidal products; cleaning instruments unique to each room; removal of non-essential items such as stationery, plastics and cushions; deinfection of TV remote control, systematic cleaning with high temperature steam for sofas and curtains. Our staff will carry out their task with suitable personal protective equipment.

Pools and Common Areas
Sunbeds and umbrellas will be placed with the necessary separation to guarantee the safety of all our clients. Our staff will ensure that distances are respected. Each hammock and umbrella will be cleaned with suitable products after each use. The pool is specially treated to keep it a perfectly safe environment.

Dinning room
There is no reason for the COVID-19 to decrease the quality of our dining service. We will maintain our renowned buffet with the necessary protection measures, individualized portions, more cuisine at the moment and live, but with the variety and quality that characterizes us. We will have to limit the capacity to guarantee the safety distances and we will establish enough shifts so that each client can enjoy our gastronomy with relaxation and tranquility.

We have agreed a protocol of action with Hospiten , leader in healthcare in Lanzarote, to treat possible cases of infection with immediate transfer to hospital. Our employees are regularly tested and have been instructed to remain at home with the least possible symptom.

These are simply some of the procedures that we have established so that together we can maintain an environment that allows you to enjoy your holidays with us.

If you have any questions, concerns or comments, please send us an email to , we will be happy to assist you.

We hope to see you soon at Hotel Pocillos Playa , in the meantime receive the warmest regards from our team.
COVID-19 Important information